Intermediate Business Analyst

(Customer Software Systems)


The primary focus of this role is on Customer Requirements Analysis for software systems to assist Business Development activities to finalise proposals, and once a contract is concluded to work with the Customer, external Stakeholders, internal Project Manager and Software Development team to ensure alignment, and a common understanding of system requirements and deliverables in order to accurately and timeously deliver value to our customers.



  • Intermediate to Senior
  • 3 to 5 years’ experience in similar role



  • Own transport and able to travel within SA/Internationally


Skills, Knowledge and Experience:

  • University Degree or BTech Diploma (Advantage is certification from IIBA in addition to a tertiary qualification)
  • Knowledge of the BABOK® Guide, and Business and System analysis frameworks and best practices
  • Excellent communications skills (oral and written)
  • Excellent presentation skills
  • Able to multitask
  • Able to thrive in a dynamic environment
  • Display evidence of continual learning
  • Excellent interpersonal and consultative skills with range of internal and external stakeholders
  • Professionalism in approach, conduct, service delivery – ability to self-manage and lead
  • Requirements workshops/interviews/observation and using applicable analysis techniques
  • Facilitation skills
  • Analytical thinking and problem solving
  • Able to rapidly adapt to new technical and functional concepts
  • Results driven
  • Detail oriented and committed to a high level of accuracy
  • Knowledge of business processes and business organisational structures
  • Knowledge of technology structures: network, database, server, client, API, application architecture
  • Ability to model processes using various notation (Use Cases, Activity Diagrams, Business Process Modeling Notation, Workflows, Flow Charts, Swimlanes etc)


Behavioural Competencies:

  • Align with company culture and values
  • Delightens customers
  • Maximise value delivery to our customers



  • Will be reimbursed at AA rates for work related travel, if own vehicle used.
  • Market Related.


Recruitment Process:

  • Preference will be given to EE candidates.
  • We will only accept applications directly from qualified individuals; we will not accept any contact from recruitment agents or agencies.


APPLY and READ more about the  Chillisoft Recruitment Process